Complaint Rating:

Company information:
Sears
United States
www.sears.com

I purchased a Kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday. I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They must have only one person employed. How do you justify waiting for 7 days with 102 degree temperature? How do you tell your 82 year old mother that she is going to burn up with no air and not to mention I have company products in the home that will ruin when they get hot. Piss poor...