Complaint Rating:

Company information:
DishNetwork
United States
www.dishnetwork.com

I have had Dishnetwork for 7 months, of which 1 month has been without service. For the first 6 months I had no problems. Then one day my channels were going in and out. I thought nothing of it at first due to we were having rain. But after a few days it got worse. My local channels were going in and out and all the other channels were no longer coming in. I called Dish and talked to a CSR in technical. She was nice and had me do a "switch test". It showed that one of my switches were not working. We scheduled for a tech to come out on that Saturday (may 17th). The tech came out and without even having done anything about the switch, stated that it was my reception and that the neighbors trees were blocking it. That was it and he left. I called again that week and stated that they had not fixed anything. They said it would cost me to have them come out. I argued and stated they should come out for free since they hadn't done anything the first time. Again, we scheduled an appointment. They came out again that saturday (May 24th.). Again they did nothing. The tech stated that he didn't have a long enough ladder and that they would have to re-schedule. He also stated that the trees across the street were probably the problem. Again, we scheduled for another tech for Saturday (may 31st). The tech came out and stated that the trees across the street were the problem and left. NOT ONE of the techs ever fixed the switch! I called again. I explained to the CSR that not one of them had even gone on the roof to fix the switch, that they had all complained that it was the trees across in my neighbors yard. That they stated the leaves were now blocking the signal. I told him this was not possible that the trees are PINE and had been there in the winter and don't have leaves to block reception. I also complained that they had put the dish at the lowest point of my roof so of course it would not get a good signal. As you can imagine i was NOT happy, but I was polite. He assured me that they would send a tech as well as a manager to my home. They would move the satellite (at no charge), have them check the switch and credit me for the 3 weeks i had no satellite. We scheduled for them to come again on Saturday (june 7th). Between 8 and 12:30 am.

Well, my husband waited till after 2 pm and no one showed up. He called them and they had stated that they were NOT going to come out and the techs had notes on the account that it was the trees blocking the signal and they could do nothing about it. I called them myself at 2.39 pm. The CSR 's name was Mike. He told me what the notes stated (trees blocking signal, no options ). I told him I was fed up. He switched me to an account rep who gave me her operator #. I explained to her my issue. I told her I was canceling my account, that 3 techs had been to my home and not ONE had gone on the roof and not ONE had fixed the switch. I told her how my husband had missed work for these people to come and no one even called us to say they were not coming. I also told her I was NOT going to be accountable for the contract I signed since no one there had helped to solve my problem. She stated she would cancel my service (like I was getting any anyway!) and waive the contract. I asked for her to send me something in writing. She stated they don't send anything, but I had her operator # if i had a problem, since everything she told me would be in her notes. What kind of company are they running? I am going to tell everyone I know about this company and how they are not the least bit helpful when it comes to their tech service. Not to mention that they do not send you anything in writing when they cancel your service. This company should be ashamed on how they do business!