Complaint Rating:

Company information:
Burger King
1475 Holiday Lane
United States

I took My Grandson out to Lunch 03/20/08. The young lady that took our order seemed to be having trouble with cash register, looking at it closely and leaning way over to push the buttons. I did not look closely at my receipt. I handed to my Grandson. We got our food, order was all wrong. I had ordered a Big Kids double cheese burger meal, a med soda and small onion rings. We got a double cheese burger, the onion rings and the drink. I told her, that is not what I ordered. I ordered a kids meal double cheese burger, etc. She turns to the harried manager who was running around. "She changed her mind. She wants the kids meal". I said, no that is what I ordered in the first place. Manager says, ok I can just give you the toy. I said no, I want what I ordered, please. He then takes my cup and onion rings and hands me the kids meal, and 85 cents.
I checked the kids meal and said, ok, now you took my food. He said, I can fix it. By this time, there is a line of angry, toe tappersbehind me. I said, no that is ok, never mind. He also took my receipt! #162- I wish I had the 800 # as BK's website does not take e mails. Looking at this site, now I can see why!

PS talked to a mother in the play area who told me that they messed up her order, and tried to act like it was her fault. From now on, I am going to ask politely to have my order read back to me before I hand over the cash. I don't think it is a language barrier, she lied pretty fluently.