Complaint Rating:

NetZero
www.netzero.net

I have contacted Netzero 3 times to cancel my membership-all within 3 days of signing up! I am currently on my fourth phone call, transferred multiple times and I believe I have now been disconnected. They have charged my card for the service $9.95 and still haven't credited my card! I cancelled this service August 22nd, 23rd, and it is now August 30th. If computers are supposed to increase the speed of response, then why does it seem customer service has gotten worse! They are now telling me they cannot refund the charge for 35 days. If they can charge my card immediately, then why can't they refund it back just as quickly? Are they going to pay me interest on the funds until I receive my credit-prob. not because businesses don't seem to understand this logic, as they continue to transfer people on eternal hold.

If companies actually listened to the consumer instead of continuing to drop the ball, blaming others, then perhaps their business would actually increase.