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Alfred Angelo Complaints - Terrible service

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Alfred Angelo

Posted: 2009-06-01 by   disappointed
Terrible service
Complaint Rating:  0 % with 2 votes
Company information:
Alfred Angelo
West Covina, California
United States
alfredangelo.com

Alfred Angelo is the worst. I thought Davids Bridal was bad but Alfred Angelo takes the cake. I went in Jan. and picked my dress at a good price i finally received my dress in late May. My wedding is in June. My bridesmaid had the same problem. Then we have to hem our dresses because they make them too long. So theie seam stress Mary was cool at first but then they started to forget what i wanted and i had to keep going back on Mondays to pick things up. One of my bridesmaid was told they never recieved the sash to make a bow which is their fault because i paid and saw them attach it to the dress and she paid for the dress to be steamed and pressed and that didnt get done either now she has to go back next monday and pick up the dress and the wedding is that same week.
If you have an appointment time dont think you will be seen at that time. They take for ever to call you. You end up waiting for hours. Make sure you have nothing to do that day!!
Overall the service was horrible. I do not recommended this place at all!.
Comments United States Clothing, Shoes & Acc
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Comments

Sort by: Date | Rating
 212 days ago by   Amanda_R 0 Votes
I had an amazing experience at Alfred Angelo. They were friendly and efficient. I would recommend them to everyone I know getting married.
 177 days ago by   Karen Purvis 0 Votes
Amanda must work for them!
 135 days ago by   J. Q 0 Votes
I had a excellent time at alfred angelo the staff was great. Very professional and curtious. I HIGHLY RECOMMEND THEM TO EVERYONE WHO NEEDS TO BUY A DRESS. Most people just complain to get something free! I never had one issue with them!!!
 92 days ago by   Jesigg 0 Votes
Sounds like J.Q. works there too... how else do you know people try to get something for free??
 92 days ago by   Sally Jennifer Clay 0 Votes
The complaint is centered around alterations and order time. 3-4 months is normal for bridal attire that is speacial ordered, I got my first wedding dress (don't ask) at Demetrios in San Diego and it took almost 6 months to come in. Just because people weren't unhappy doesn't mean they work there... I don't. I get it though, some people just need to vent because $#!t happens and it's super upsetting.

I do agree alterations with Mary was time consuming and it was always busy when I went in, I think they should have an extra hand for fittings for sure. There were times when she was with three brides and three more were waiting... they explained that we were in peak season for summer brides (fittings were in April?) and sometimes the appointments ran over... Had to be patient with the process because the end result was my dress looking amazing and fitting me perfect.

I did have an issue with one of my bridesmaids telling me she ordered her dress when she had not!! By the time I figured it out it was too late for them to do anything and she couldn't be in the wedding. The rush would have been $75 on top of the cost of the dress, not really thier fault... but that was awful.

Overall my experiance was great, and the final product was exactly what I wanted.
I tried to uplaod my pictures but it won't work... anyway I recommend Alfred Angelo. I think you should make a descision for yourself.

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