Complaint Rating:

Company information:
Amazon.com
United States
www.amazon.com

On 12/08/2007 I placed an order for a gift to be sent to someone and I paid by e-check. ($108.76) A few days later I was emailed that the item was out of stock and I would be issued a refund. Thats fine, well I waited one week, then two weeks and no money returned. I contacted Amazon.com being as they have this A to Z guarantee and was advised they would check into it. A week later I received an email saying the money has been sent back on the 8th. Keep in mind thats the same day I placed the order and the money was not taken out of my account until the 10th. I again emailed them and they wanted to see a copy of my bank statement, ok, I faxed it to them.

Today 1/12/2008 I received another email saying the money had been returned on the 8th. and that they has closed the claim. Well I have not received a dime of my money back and have no way to get it.

The A to Z guarantee they claim to have is worthless and Amazon.com is run by a bunch of crooks. Never ever pay for anything on Amazon.com using your bank account.