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Norton Annual Renewal Complaints - Terrible rip off!

Review all Norton Annual Renewal complaints

Norton Annual Renewal
Posted: 2008-04-12 by Melanie [send email]
Terrible rip off!
Complaint Rating: 88 % with 8 votes
Company information:
Norton
4935 Amherst Court
New Port Richey, Florida
United States
Phone: 727-848-7439
www.norton.com/cs

I was automatically billed for an annual fee for Norton anit-virus services on 3/18/08. I was told by my credit card company that I had agreed to have them renew me every year. I am now using a different service and have been for several months, which my computer technician recommended and installed for me.
Comments United States Software & Games
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More Norton Annual Renewal complaints
Norton Annual Renewal - No authorized and no approval given for charge
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Norton Annual Renewal - did not agree to a renewal
Norton Annual Renewal - I HAVE NO COMPUTER
Norton Annual Renewal - Fraud and scam
Norton Annual Renewal - Not authorized
Norton Annual Renewal - Charged 65.09 for inexistent services!
Norton Annual Renewal - I did not sign up for this
Norton Annual Renewal - false charge
Norton Annual Renewal - Renewal without permission or knowledge

Comments

130 days ago by William C. Logan [send email]
I was not notified that I would have my Norton subscription automatically newed on April 7, 2008 for $39.99. Your company sent me several e-mails requesting that my account be renewed in early 2008. Finally, I renewed it on March 24, 2008 for $49.99. When I received my monthly statement for my VISA account I found both renewals. Please adjust my account and provide me a credit of $49.99 to my VISA account, plus advise me by e-mail. In the future I will let the subscription automatically update.

Thanks for your assistance.
123 days ago by Ralph Holick [send email]
I renewed my annual subscription on March 29, 2008 and authorized payment on a credit card I use infrequently for the amout of $49.99. On the most recent statement with my primary credit card I was billed $52.99 for Norton annual renewal. Please resolve this double payment and notify me not only of the resolution but also advise me how to avoid a reoccurance in the future.

Thank you.
122 days ago by Janelle Montgomery [send email]
I too was surprised to find a renewal charge on my credit card, with a higher amount than my original charge. I have many complaints. I was not notified, there was no contact number to call to discuss the charge plus my computer keeps requesting me to renew to receive the latest virus protection! I am on this web-site trying to find some type of contact number for the company. I think Norton needs to find a better way to renew their product.
109 days ago by Gaye Hambrice [send email]
just received my bill and do not recall having signed up for auto renewal - they make you use a credit card on line just to hook consumers - we no longer use Norton and never will thanks to their trickery billing process.
81 days ago by Istvan Szoghy [send email]
My computer became JUNK 8 months ego. The new LINUX unit never had Norton anti-virus as it uses a different service. The NORTON ANNUAL RENEWAL 877-294-5265 CD OF 56, 01 $CD (03/05/08) on my credit card is a mistake or a scam. Please refund!
76 days ago by Mary Watts [send email]
2093812191 order #
I was unable to enter this program in my computer as I was told I had to delete the McjAfee already entered. Was unable to accomplish this so deleted the Norton. It is not entered in my computer. Please cancel the charges on my Visa account.
76 days ago by Mary Watts [send email]
2093812101
Ordered this progrm on May 21 but was unable to enter it in my computer because I was told to delete the McjAfee already entered and was not able to accomplish this. I therefore deleted the Norton. Please take the charge off my Visa account.
76 days ago by Mary Watts [send email]
I cannot locate a contact number for Norton .
On May 21 I ordered an annual renewal but could not enter it on my computer. I was informed that I could not enter it until I deleted the McAfee already installed . I was unable to accomplish this so took all of the Norton out of my computer.
I was charged 39.99 on my Visa account. Please remove this chrge from my Visa.
76 days ago by Richard Riley [send email]
I renewed my Norton protection by purchasing Norton 360, Version 2.0, order number 2094177103 on June 13, 2008 using my e-mail address as noted above. My previous coverage was using my alternate e-mail address of bjrandrer@cox.net. I continue to get warning notices that my subscription has expired. I should have coverage using either e-mail address as I was able to do prior to my recent upgrade. Please take what ever action needed to make certain that I have coverage on both addresses and have renewed my subscription.
53 days ago by Virgina Swanson [send email]
I renewed my Norton and it has been charged to my credit card but the renewal didnot finish down-loading before it completed renewing. Now I can't contact your office to finish the program without a complete charge again. HELP!! I think my old Norton expires on the 12th of July. Please send me an answer so I can re-run this program without annother charge for the same program.

'
1 days ago by Elizabeth Antoniak [send email]
I had to do a recovery of my system and now I can not activate my Norton which I signed up for a year on June 9, 2008. Order #1643332459
What is my product key Number??
My last years one does not work.
Thanks

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