Complaint Rating:

Company information:
Novak Sons Construction
7928 Winterborne
Windsor, California
United States
Phone: 707-894-3087

We lost power to the local community. All power in my house was dead. When power came back on the Samsung refrigerator would not run. I contacted Samsung support services. They told me since I did not have an extended warranty they would not help me. I have phoned several appliance repair companies and have had no luck with anyone who will service a Samsung appliance. I have had this dead refrigerator for two weeks. It is one and a half years old. I thought Samsung products were top of the line. Where is the support service? All I wanted was someone to tell me how to fix it or who to call to fix it. I understand there would be a cost because I did not purchase the extended warranty. I was told by several appliance service technicians not to buy Samsung because of lousy support service.

Most disappointed!