Complaint Rating:

Company information:
Verizon
United States
www.verizonwireless.com

I am on my THIRD Samsung I760...and I paid a lot for this stupid phone! The first phone I called Verizon and was told to take it to the store to be looked at. After they decided I was telling the truth, I had to call and get another phone. Did I get a new phone? NOOO... I got a refurbished one. It lasted 2 weeks. Took it in to the store, they again decided I was telling the truth, and they ordered me another phone. I asked if I could get a different brand, and I was told nope! You have to stick with the crap model. So, 3rd phone comes (and, by the way, was in a tore up box IN THE DELIVERY BOX and DIRTY!) and yet again, does not work properly. I again took it to the store, and after the tech guy laughed and said " ha, ha! I'm on my third one too! I guess the third time was the charm for me!" He would not give me a different phone--he said it must be the program on the phone. So, another phone call to Verizon was made. This time, they said they could send me a new phone, but I couldn't change brands... I would have to wait unit SEPTEMBER 2009 (that's when my next upgrade is allowed) or I would have to pay full price for a phone! WHAT A CROCK OF CRAP!!! It's also interesting that my $400 plus phone was only insured for $100 per Verizon. The folks at VW are nice, but crap served in a silver bowl is the same as crap served in Tupperware!! DO NOT BUY a Samsung I760 unless you want to be endlessly frustrated and not have a usable phone!