Complaint Rating:

Company information:
Ashley Furnituref
United States
ashleyfurniture.com

We ordered a mattress set on july 19th from Ashley furniture in Roanoke Virginia. They said it would take approximately four to six weeks before they would arrive, it is now sept. 16th and we still have not received them and we can't get a refund either. Customer service keeps telling us they are in route and they can't refund our money. They said each store is independently run and in the interum it is under a new owner. The mattresses are from Simmons. I feel I'm getting the run around from these people and it looks like I may have to take legal action on this company very shortly if I don't get my money back from this company. Bad customer relations to say the least!