Complaint Rating:

Company information:
Target
Minneapolis, Minnesota
United States
target.com

I am a loyal and frequent customer of Target. I have a registry there, and have received a few duplicate gifts that came from this registry. Some of the items did not include receipts, and I asked for them, but the gift-giver did not have them. I simply wanted to exchange the items, a total of under $50 and I was told that I could not because they were over $20 (only by a dollar or two). I have never heard of a more ridiculous customer service policy in my life! Target is telling me that I have to live with their products, which I don't need, didn't open or use, and which are not electronics (so don't give me that line). They sure picked an inappropriate time in today's economy to refuse to accommodate customer's needs. At a time when other stores are making special considerations to help customers, Target is taking extraordinary measures to make our lives difficult.

The woman behind me was told that she couldn't return her items which were under $20, because you can only return two items per year with one license if you don't have a receipt. She'd apparently reached her two limit max. She was also returning two things that she received duplicates of from a registry, and the other items she had returned were also from that registry, which apparently no target employee knows how to use.

I'm not only boycotting Target, but encouraging everyone out there who can read and forward this message, to do the same. We have rights as consumers! By continuing to shop there, we are allowing Target to take those rights away from us. If Target thinks they can take away our consumer rights... then we must show them we also have choices and they do not have to be one of those choices!