Complaint Rating:

Company information:
Nokia
India
www.nokia.com

I had deposited my Nokia N-70, IMEI NO. 356294015726416with your Nokia Care Center M/s Gupta Associates 16, Sector-4, Vaishali, Ghaziabad. Phone no. 0120-6579999 on 31-May-08 Job sheet no. 212434038/080531/1 as Cellphone Key pad was not working. I was promised that with in 7 days you will get it back but after several follow-up I got my Cellphone back as a swap set IMEI NO. 351863016253888 by 19-June-08 and center has charged with me Rs. 1380 as a repair charges although my cellphone in in guarantee period.When I told him that why are you charging when my phone is in warranty period then he told that your phone keypad is torned off and you need to pay this much amount and he has given me a Mobile # 9958803333 and told that this is a no. of Nokia Repair Head at Delhi and you can call him and confirm .When I called up this no. then he told me that Rs. 1380/- has been charged from M/s Gupta Associated for your cellphone repair charges so you pls. pay and take your phone and I have deposited money and taken swap set. Swap handset was also not working and again I deposited with the same center on 22-June-08 against Job sheet no. 15555 dt. 22-June-08 and I was assured that your set is again will go for swap and you will get it back with in 7 days. till then I am in regular follow-up- with the center but till date status is not clear when I will get my set back. I have discussed with Nokia Call center and logged mu complaint on 25-07-08 they also told it will take another 15 days and after that you will be informed when you will get your set back. I have called up M#9958803333 several time and he had assured that you will get your set by 30-jun-08, but still I am in follow-up with no result.

Pls. also investigate that this m# 9958803333 belong to whom as per my investigation this no. belongs to Gupta Associated and he is making fool of customer by telling that this no. is of Nokia repair Head and talking to the customer as Nokia Repair Head.

TILL DATE I DON'T HAVE ANY INFORMATION ABOUT MY HANDSET STATUS.