Complaint Rating:

Company information:
Spirit Airlines
2800 Executive Way- Miramar, Fl
Miramar, Florida
United States
Phone: 954-447-7965
spiritair.com

I called to reserve two tickets from Ft. Lauerdale to San Juan, PR. I was told that I would receive an email confirmation. I was not able to read the email immediately because of internet problems. When I finally checked the email, I discovered that the agent had inadvertently (I thought then) booked me on a flight leaving San Juan going to Ft. Lauderdale. Spirit informed me that I did not inform them of the error in a timely fashion and, therefore, I would have to pay $140 to have it corrected.

I thought that it was a big joke until I tried to get the matter straightened out by their 'customer service'. The spokesperson assured me that it was n joke and that I would have to pay the $140 - quoting the airline's 'policy'. Additionally, I was told that I could not cancel the reservation because Spirit has a no-cancellation policy as well.

This happened five months ago. I have made several efforts to reclaim my money but have not been successful. Not only has Spirit refused to refund my $635, but has steadfastly refused to even proffer a token voucher. In essence, they have take the position that the legal system allows them to rip off customers with impunity. That might well be but I will know for sure soon. Next week, I will file a small claims suit against Spirit's president, Lancelot David and the Board of Directors.