Complaint Rating:

Company information:
Select Comfort
California
United States
Phone: 1-888-411-2188
www.selectcomfort.com

Don't waste your time or money on the Select Comfort Sleep Number Dual Chamber BED!!! We've had problems with our bed since the day of purchase. We complained immediately for them to send a "new foam insert". They sent a flimsy one inch piece of the cheapest lowest quality foam rubber I've ever seen. The foam rubber used in packaging items for shipping is better than what they sent us. Within two months it had gone completely flat. The result is THE ENTIRE CENTER OF THE BED IS A DEEP ABYSS with no way out in sight.

The entire center of the bed looks like a sink hole. Nothing we have done has helped. Their customer service people are very snicky. BE WARNED!! They said the new insert would fix the problem. We believed them. By the time the insert arrived, the return warranty had expired. NOW WE ARE STUCK WITH THIS HORRIBLE $3, 000 BED!!!

Out of the generosity of their hearts, the company offered to allow us to PURCHASE a single chamber mattress. The cost for the single chamber was $300 with shipping. Then they told us we'd have to purchase another pump because the "hose connections won't fit" -- another $300.

To sum it up, THEIR WARRANTY is not a warranty at all. You purchase a fine quality bed but they replace the parts with seriously inferior parts that don't fit and don't offer the same support.
Don't waste your money. The inexpensive airbeds at Cosco are better!! We wound up rolling the Select Comfort into a box where it sits today. We paid another $400 at Cosco and got a really nice adjustable airbed. AND IT WAS $2, 600 LESS.