Complaint Rating:

Company information:
Sprint
2001 Edmund Halley Drive
Reston, Virginia
United States
www.sprint.com

I ordered my Curve on June 17th, unaware that it was on backorder. I finally received it on June 27th. I get the box open it up insert the battery and begin to charge it. I go to turn it on and nothing and I call sprint and go through tech support with them and still we can't get the phone working. So I go the next day and take it to the store they can't get the phone to work. The representative there tells me to take it home and call customer support. Which I do...

I get shuffled around to several different departments, I'm basically told this... they will send a return box. But they can not order me a new phone. I ask to speak with a manager. Get transfered over there. The manager says 'ok lets get the return started first' So we do that. Then proceeds to order me a new phone... at this point I'm thinking 'finally i can get this resolved'

Fast forward to today. I get a buzz from the ups man. Thinking its my return box. Low and behold its a package from sprint. A package that contains the blackberry 8830... So now I have been charged for 2 phones one that doesn't work, from the time I received it and one I didn't order...

Back on the phone with sprint... they tell me that the return box is on its way for the Curve. And that I should go to the store and exchange the 8830 they sent be by mistake, for the Curve to replace my defective one. I have a feeling that I'm going to be coming home from the store with the 8830 tomorrow and spending yet another evening on the phone with customer service, then waiting for another return box.

All I'm asking the company to do, is replace a phone that was defective when received it.