Complaint Rating:

Company information:
CitiFinancial
United States
www.citifinancial.com

We purchased two types of flooring from Floors 4 U in Johnson City, TN, one in March, and one in April.
The March promo was March 8 throu 3/8/09. One year interest free. Total bal. due $l837.10. The second promo on laminate we purchased thru the same company was for 48 months beginning on 4/2/08. I HAVE REPEATEDLY SENT PAYMENTS ON THE FIRST PROMO ONLY TO HAVE THEM APPLIED TO THE 48 MONTH PROMO RATHER THAN THE YEAR PROMO. I AM TRYING TO GET THE FIRST PROMO PAID WITHIN THE YEAR BUT AT THIS RATE IT WILL NOT GET PAID SINCE PAYMENTS ARE CONTINUALLY PLACED ON THE 48 MONTH PROMO. I HAVE CALLED EACH MONTH TO HAVE THE PAYMENTS REALLOCATED BUT WHEN I STATE WITH MY CHECK AND STATEMENT I WANT THIS PAYMENT PLACED ON THE YEAR PROMO IT SHOULD GO THERE AND I SHOULD NOT HAVE TO CALL EACH MONTH FOR THIS TO HAPPEN.