Complaint Rating:

Company information:
Home Depot
2455 Paces Ferry Road
Atlanta, Georgia
United States
www.homedepot.com

Some time ago I received a home appliance catalog from a Home Depot affiliate. At that time I hand delivered the catalog to the local Home Depot store manager who was on duty at the time. I told the manager that 'our future patronage at Home Depot stores is contingent on us not receiving another solicitation of any kind from Home Depot or its affiliates.'

In April 2008 I purchased a home appliance from the local Home Depot store. In my conversation with the sales clerk, I reminded them that I was not to receive solicitations as a result of my purchase. The sales clerk showed me a computer screen that displayed my customer information, and it was marked 'opt out.' She assured me that I would receive no solicitations.

On May 1, 2008 I received another Expo catalog. I went to the local store for an explanation. The store manager stated that the 'opt-out' notation connected to my customer information applied only to e-mail, and that the corporate office was responsible for the U.S. postal mailing. I sent a protest letter dated May 1, 2008 addressed to Home Depot Corporate Headquarters in Atlanta, GA directing the Home Depot to eliminate my name from their databases as soon as the rebate check (still owed to me at that time) had cleared their bank. I received a response to that letter, dated May 21, 2008 that said that Home Depot was interested in resolving my complaint.

On May 28, 2008 I received another Home Depot advertisement. I immediately posted a letter to the corporate office protesting Home Depot's failure to remove me from their mailing list, and sent it certified. I also sent the offending mail piece to them. The postal system reports that my letter was delivered.

On June 7, 2008 I received yet another Home Depot sales pitch in my mail box. It appearing that the Home Depot will not remove me from their junk mail list voluntarily, I am filing a USPS Form 1500 against them.