Complaint Rating:

Company information:
Comcast
Waterford, Michigan
United States
www.comcast.com

Have you ever watched the commercials where they do the stories about the low intro rate ending and comcast raising the prices? Well, it happed to us. We signed up last May when we moved into an area that comcast is the only provider. We opted for a second digital box so our total was $108 a month with taxes. We had been thinking for the last few months of getting rid of cable because we don't feel that it is worth the price. When the bill came on April 30th, it was for $143.

$35 more for the same overpriced services. I called to cancel the service half expecting them offer something to keep us as a customer. Nope, the woman said no problem she would cancel our service. She asked me if I wanted it canceled right now and I asked her how long we were paid up to. She sad the 3rd of May so I told her to cancel it on the 3rd. The second I hung up with her, my digital voice and internet service were gone. I had to call them back to get it turned back on. They also wanted me to deliver their hardware to them (For free). I told her to come up with another option. She shipped a box for me to ship them back in. I shipped them back yesterday on the way home from work (Got a tracking number).

I called to make sure that they canceled the service because I have read that they like to continue billing even after you cancel. She told me that the order would not be completed until the 19th but not to worry because I would not be billed. I told her that I don't care when they come and cut the wire, so long as I don't get billed but I don't see why they need to wait so long.

So I got home and my new Yahoo DSL service was working as promised, and despite what comcast says about DSL, mine works just fine. I put up a tv antenna and the new digital tv is clearer then what I was getting from comcast. So we are happy.

I really wish that they would have just lowered the price. They run ads in our market for the triple play for $66 a month but when you call them they tell you that rate is not for our area. I guess it makes more sense to them to make no money from us then the $99 they were getting. Go figure, I always thought it was better to keep a customer then find a new one.

Cable is not like gas or electricity, you can live without it. No point and putting up with the outrageous prices and very poor customer service. I really hope more people will dump them and force them to change.