Complaint Rating:

Company information:
US Airways
Charlotte, NC, North Carolina
United States
Phone: (704) 814-0286
www.debrakennedyshow.com

Over the years, I have been unhappy with the service, pricing and general customer service offered by US Airways but given the fact I live in Charlotte, NC there are very few alternatives. Recently as in the many years previously, I tried to redeem my US Airways Frequent Flier points for Flights with much stress and complete frustration. As in the years past, I was unable to use these points due to the quota being full for this service. Quite honestly, I would be quite amazed if there were any seats released for frequent fliers lately. This particular trip was for Florida and when I inquired about another planned trip to Colorado many months ahead, the seats were unavailable as well for redemption of points. The same story I have heard for many years. Not giving up, I had one more option. With my Bank of America credit card, I am offered the "companion certificates" where if you purchase one full price airfare you have the ability to purchase two other tickets for $118. This was available but the price with the two companion tickets was twice the amount of 4 full fare tickets on Air Tran. And we wonder why US Airways is in financial trouble. Not to mention the customer service you receive when you speak to the representatives. This is a customer service driven industry and US Airways needs some direction and training in this area.

I plan to do a segment on my television show on this topic. I know first hand the frustrations many others experience with this Airline as well.