Complaint Rating:

Company information:
Wal Mart
North Hermitage Road
Hermitage, PA, Pennsylvania
United States
Phone: 7243465930

Recently my husband had triple bypass surgery. I brought him home from a hospital in Pittsburgh, PA that is a 60+ mile drive to home in Hermitage, PA, in a snow storm that was the worst storm in our area's history. I got him home safely, however, I needed to get his prescriptions filled. Since we had all our prescriptions at Wal Mart I wanted to keep everything together. I walked up to the counter and handed the slip to the clerk. She looked at me and asked if i wanted all these filled today. I said yes. She said it would take 2 hours! I asked her if she know what the weather was like outside and told her my car would be buried in snow in 2 hours. I explained to them my husband was just out the hospital from triple bypass surgery and he needed these medications asap. She then said there were 80 people in front of me. I looked around and said i doubted that and if the 80 people were call-in refills I was positive that they would not be coming out is this snow storm to pick them up. She looked at the so called "Pharmist", looked back at me shrugged her shoulders. I grabbed the prescription list out of her hand and I have never by back to Wal Mart to buy anything since. We tried to contact the District & Regional Pharmacy Managers but neither would return our calls, they did not want to handle this and had the store manager call us. We explained to them our situation and it fell on deaf ears. BY THE WAY WE NOW GET OUR PRESCRIPTIONS FILLED AT WALGREENS!