Complaint Rating:

Certs, Inc. issued an airline travel voucher with one of the stipulations being "you must have 30 days between departure dates". Certs, Inc requested that I indicate my first and second choice, which I did - 9/20 and 10/20. I calculated there are 30 days from 9/20 to 10/20. My airlines voucher was denied because there were not 30 days between dates. I spent quite a bit of time discussing this with Certs, Inc. supervisor, Seneca, indicating the interpretation of this was ambiguous but he would not budge and would not allow me to resubmit with their interpretation of 30 days even though I still had time to do so. I asked him percentage wise, how many out of compliance notices were sent to individuals due to the interpretation of this and he said several get it right which leads me to believe, there are a lot more that get it wrong. I am very, very unhappy with Certs, Inc. and in particular, the rudeness of their spokesperson, Seneca.

Are there any of you out there that share my interpretation of this clause in their Reservation Request form, or actually have received a "Non-Compliance Notice" because of this reason...