Complaint Rating:

Company information:
Chase Auto Finance
528 S Main Street Second Floor
Akron, Ohio
United States
Phone: 800-488-4590
www.chase.com

I was contacted by Chase Finance with regard to my auto loan payment which was less than 30 days late and the representative stated in the voicemail that I needed to contact him within 1 hour to arrange the pickup of my vehicle for repossession. I contacted customer service and informed them that I was waiting on my tax return and that I was not working at the time and I would have my payment made before it was 30 days delinquent, after speaking with a supervisor they informed me that I had to make a payment to bring it current or it would be repossessed, and I agreed to make payment on 2/8/08 when I received my tax return. After receiving my tax return from the federal government, I immediately went to the Chase Branch at Easton Town Center in Columbus, OH and made a payment BEFORE the end of the business day, and I seen that the payment had posted when I logged into my account online. My payment each month is $394.68 and I paid $450.00 which should have covered my payment as well as any late fees. Tonight, Monday, February 11, 2008 I was about to leave my home and when I found that my car was missing, when I contacted the police to report it stolen I was informed by the dispatcher that it had been reported to them as repossessed. My car has been taken to either Cincinnati or Cleveland, OH and my loan is paid current. Chase had no reason to repossess my vehicle; I was not in violation of my contractual agreement with them and my account was paid. When I attempted to contact Chase at the number listed on my statement I was on hold for nearly a half an hour and then was transferred to at least 4 people before being given a contact number to talk to someone to get my car back. When I called the number that I was given I was directed to another extension which then directed me to another and another, throughout this I left a voice mail message with at least 6 different people with regards to my car and have not heard anything back yet. Then I contacted a call center in Tampa, FL where I spoke with a supervisor who stated that it was even notated in the computer on my account that my car was not to be repossessed and it still was.

I received a return call this morning with regard to the car and I was told that I would not get the car back unless I paid $784.89 which is including my payment and the repossession fee, and that there is NO GRACE PERIOD on my account regardless of what is stated on my contract!!!

PLEASE STAY AWAY FROM THIS COMPANY, THEY WILL RIP YOU OFF!!!