Complaint Rating:

Company information:
Hughes Net
Piercy, California
United States

I've got my original complaint posted somewhere on this board. It covers most everything talked about here except for one thing. I emailed customer service (what a joke!) as to why I couldn't view Yahoo! News video clips without enduring a re-buffering session every seven to ten seconds. I could only watch about five seconds of video before the re-buffering started again.

I received an actual response!!! This is the first time any of my emails have been answered. Bottom line is that customer service told me in their email that a subscriber cannot view streaming video with Hughes Net because of the time it takes for the signal to reach the dish. The email said that "satellite internet service is not like broadband where streaming video is concerned." Gee, I thought the pretty lady on the absurd television ad refers to Hugh Net with terms like, "high speed" and "broadband."

One person that read my original posting wrote me and said that he dumped Hughes Net in the middle of the contract and subscribed to the AT&T internet card for his laptop. He says it's a great service. I got on the AT&T site but the coverage is not available where I live or I would have dumped Hughes.