Complaints Logo
Complaints Board | Submit Complaint | News & Stories | Recalls | Tips & Tricks | Videos | Mess-Ups!

Recently Discussed Complaints

1. (0 minutes ago)
H&R Block Emerald Card 11-17-08
Cash Advance
2. (0 minutes ago)
Merchants Barter Exchange
Awful experience
3. (1 minutes ago)
BSNL
Most dissatisfied customer!
4. (3 minutes ago)
incrediblepass
fraud subscriptions
5. (4 minutes ago)
14SLIMTABS
FRAUD

Consumer Tips & Tricks

Worst rating

5. 360 Share Pro (-317)

Subjects of Wide Speculation

1. KmartFeedback.com (1796)
$2500 gift card survey!
2. Bulldogs R US (1543)
This is a huge scam
3. Novelty ID Factory (1329)
Take your money and run away
4. Castaway Pools and Spas (746)
Never came back to finish the job!
5. Dr. Sydney Coleman (594)
Buyer beware!

Latest News & Stories

Stay Away

1. Airtel (995)
2. Direct TV (396)
4. Acaipure (356)
5. Sears (356)
VoteAndDate.com

Heritage Web Solutions Complaints - Terrible experience!

Review all Heritage Web Solutions complaints

Heritage Web Solutions
Posted: 2008-01-12 by Fred Steffey [send email]
Terrible experience!
Complaint Rating: 8 % with 13 votes
Company information:
Heritage Web Solutions
Provo, Utah
United States
Phone: 801-655-1600
www.hws.com

I have had the same problems as described by so many other people out there. Heritage Web Solutions never did complete or even begin a design on my "package deal" and then continue to charge my credit card for hosting fees after I paid to have the domain released over 4 months ago. I wish I had checked the Utah BBB and then I would have known before hand that this company has a HORRIBLE record to put it mildly.

Companies such as these simply take advantage not so savvy consumers and get away with it everyday. I learned my lesson and also lost about $800.00 to boot with absolutely nothing to show for it other than a domain name. I say, STAY AWAY unless you have money to burn.
Comments United States Hosting & Web Design
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
Was the above complaint useful to you?    
More Heritage Web Solutions complaints
Heritage Web Solutions - Their TOS is not for you
Heritage Web Solutions - Never gave me my money back
Heritage Web Solutions - unauthorized charges
Heritage Web Solutions - Thieves!
Heritage Web Solutions - didn't receive services
Heritage Web Solutions - Bad service
Heritage Web Solutions - Stay away from this company!
Heritage Web Solutions - Deceptive business practices
Heritage Web Solutions - 18 months to complete my website!
Heritage Web Solutions - Solution Loosers!!

Comments

183 days ago by Brad Stone [send email]
Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 10, 000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don’t see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo@hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone
CEO/Heritage Web Solutions.
9 days ago by Bryan Boe [send email]
HWS is a fraud and SCAM. The only thing they are good at is running your credit card and collecting your money. This has been the worst experience I have ever had with a company and the worst run around ever. HWS has financially ruined us as we have been completely unable to promote out program that was suppose to be completed back in June! Now 5 months later I have nothing. All our funding has been lost. Presentation, promotions, major events etc. have all been lost. We have lost at least 90k not including other opportunity costs and HWS could absolutely care less.

I want to gather a group of very unhappy customers and file a class action lawsuit. I'm not one to go this route but HWS does not care. For months I have had to plead and beg them to finish my project and I have nothing to show for it. I have been bounced back between a dozen or so people and for months I seem to be saying the exact same thing and still they do not deliver but promise that it will be done.

I finally spoke to an attorney today and I'm not going for the smalls claim garbage. I'm seeking damages. Brad you and your company has destroyed us. We put our complete trust and confidence in what your sales and Account reps told us and to this day after almost 8 months ago we have nothing.

It really sucks that you have a business that brings in money for yourself but when other start-up or small business go to you and accept what you promise and put their good faith in a company that prides itself as being #1 and then SCAMS them and puts them out of business, you should not be able to get away with that.

You should have worked to make sure that your customers are getting what they are promised and are happy. This world has so many crooks and they have somehow justified themselves and constantly convince themselves that they have done no wrong. Where are your ethics?

You have a bunch a sales folks who celebrate and ring bells in the back ground when a sale goes through and you make sure you collect your$$$ but I don't hear any celebrating or bells ringing once that customer has been satisfied.

I will not stop. I will make sure everyone knows that your company rips people off and that they should stay far away from you.

You want to make things right as you say??? Call me. I have been waiting for you and other reps but it seems that you guys only call back people to get their money.

Anyone who has been scammed by HWS call me and we can somehow file a class action suit against Heritage Web NonSolutions.

Regards,

A very dissatisfied customer.
Bryan Boe
925-570-8196

Previous | 1 | Next

Post your Comment

Please check text spelling before submitting comment
Your Name
Your E-Mail Address
Your E-mail is invisible to others
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Confirmation code

Search
 
No registration needed

Videos

The Escrow Scam
More Videos
 

Categories

   - Flooring Installation
   - Roofing
   - Banks
   - Scam & Fake Checks
   - Loans
   - Collections Agencies
   - Tax Services
   - Bad Business Partners
   - Credit Cards
   - Savings & Investments
   - Equipment Leasing & Financing
   - Car Rental
   - Auto Insurance & Loan
   - Car Service Centers
   - Car Dealers
   - Gas Stations
   - Car Driving Schools
   - Towing
   - Dry Cleaners & Laundry
   - Mobile & Cell Phones
   - Vacuum Cleaners
   - Washing Machines
   - Colleges and Universities
   - Schools
   - Deadbeat Parents
   - Sexual Abuse
   - Online Dating Services
   - Mattresses
   - Passport Services
   - Health & Life Insurance
   - Plastic Surgery
   - Medical Negligence and Deficiency
   - Diet Products
   - Cosmetics
   - Dental Services
   - Vision, Glasses, Lenses
   - Drug Stores
   - Hair and Beauty Salons
   - Pool & Bath Services
   - Security Services
   - Appliances
   - Utility Services
   - Plumbing Services
   - Hosting & Web Design
   - Internet Providers
   - Bullying and Harassment at Work
   - Work at Home
   - Employment Agencies
   - Employers
   - Employees
   - Lawyers and Attorneys
   - Lottery Scams
   - Ebay Scams
   - Alibaba Scams
   - Phishing
   - Online Surveys
   - Animal/Pet Hospitals
   - Flowers Delivery
   - Photo Services
   - Department Stores
   - Cleaning Services / Laundry
   - Tobacco Products
   - Mortgage Companies
   - Apartments Rental
   - Home Insurance
   - Timeshares
   - Condo and Home Owners Associations
   - Fast Food Restaurants
   - SMS Scam Contests
   - Fitness Centers
   - Mobile/Cellular Service Providers
   - Travel Agencies
   - Satellite & Cable TV
   - DVD Order & Rental
   - Annoying Commercials
   - Movies
   - Unauthorized Mobile Charges

 Suggest new category

Smile upon Life :)

RSS Feed
 
Submit Complaint | Consumer Tips & Tricks | News & Stories | Recalls | View full list of Companies | Suspicious Companies | Complaints by Countries | Indian Consumer Complaints Forum | Caller Information | Latest Complaints | Privacy Policy

© 2008 Consumer Complaints Board
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail
Site owners are not responsible for the information posted on this website