Complaint Rating:

I rented a car from enterprise at 2301 W.Sample Rd.Pompano Bch ,Fla.33073.On Sept. 28,2007.I returned the car back on
Oct. 1,2007.The amount for the car were $135.01.Enterprise failed to credit my account with the remaining balance of my $250.00 which they with held for the deposit.I contacted enterprise on Oct.5,2007 to see what the problems were concerning my credit. I spoke to Andy the assistant manager he inform me he were going to take of it it were never done. I spoke to John Savino the branch manager, he inform me he were going to take care of it and give me a call back. Nothing were done. I never received a call from John. Until I reported him to there corporate office. I called and complained to there customer care center 1800-264-6350 nothing done. I called Jaime Pages at the corporate office to inform her of the problem she also said she were going to need a copy of my bank statement I faxed it over to her On Oct. 29,2007, never received a call back from her. I initiated all the calls concerning my money. Jaime Said she were going to speak to John. Nothing still not taken care of. John left me a message on my home phone on Dec.4,or 5th for me to call him.I called him back he pretended he had no clue as to why he needed to contact me. I began to tell him that Jaime Pages the secretary of the ceo told me that she see that the transaction were done indeed wrong. He stated he were going to contact her at get back to me, no phone call as of today from John. He totally ignored me and my situation. I left numerous messages for him to return my call he never did. I spoke to Stephanie one of the Managers and left my contact number. He never called. I called him On Dec. 5,2007 to see what the status he inform me to contact there accounted and that Jaime had no glue as to what I were speaking about. On Dec. 7, 2007, I contacted the customer care center again for the 4th time, I wanted to speak to someone on a higher level to get this resolved. I spoke to Don one of the customer care mangers he then got enterprise on the phone, we spoke to Stephanie again she informed me she gave John the message,they were going to take care of the problem on that day. Nothing has been resolved as of yet. The account after I left her a message on Friday morning De.7,2007 she called my home and left me a message while I am at work. I left my work number on numerous accounts no one would ever call they would call the home when I'm not there. I would like for someone to take care of this problem I have been battling with them Since Oct. 5,2007.All I've been getting were the run around.No one seems to care or want to conclude this matter. I would like to be credited back to my account from the remaining of my $250.00 dollars. This is why I am sending this complaint against enterprise, because they have handled my situation in a very disrespectful manner and a lack of concern ,concerning a customer. I have never gone through this with enterprise before. I have been renting cars from them for a very long time. This is the first time I ever ran into this problem.This enterprise does not have a concern for there customers. I think the company needs to review who they has working for them.These people are giving enterprise a ban name as well as a ban repretation. I will never rent a car from that enterprise again.

Polly Fuentes.
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