Complaint Rating:

Company information:
HSBC
United States
hsbc.com

HSBC mortgage services is now beginning to contact customers about past due mortgages, even if the account is current, and is within the allotted grace period. I was contacted 5 days after the due date on my mortgage, on my cell phone no less!! When asked if the policy had changed, and why I was not notified, I was given the standard "it's an automated dialing system" response. This is ridiculous and and outrage. Why should people who are in good standing on mortgages now be subject to the same policies as defaulters? These people have absolutely no clue as to what a mortgage agreement entails, except for how they decide to interpret it.