Complaint Rating:

Company information:
XM Radio
United States
xmradio.com

I connected my service on July for 30 with Xm Radio. I also decide to add my wife to my plan because they had a promotion going on at the time I called in. My service was connected for 5 months at a specific amount and for my wifes service of 3 month it was around $15. Two month into my wife service i was billed an additional fee of around $15 and just now on Oct 6 I got billed the same amount again. I called in to customer service to find out why I have additional fees charge if my 3 month would not be over until Oct 31.

They now say they offer was good for 2 month and that the second charge was for a renew of service. As for the the third charge they could not explain it to me.I am upset because now they are changing the term of the promotion to justify the additional fees. I was offered 3 month but received 2. I was charge 2 additional fees in a period of less than 1 month. I have decided to cancel my service and am trying to get my money refunded for the last 2 fees i was charged... this speaks poorly of them and provided a false impression of what they have to offer.