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Magic Jack Complaints - Terrible experience

Review all Magic Jack complaints

Magic Jack

Posted: 2008-10-02 by Tommy [send email]
Terrible experience
Complaint Rating:  0 % with 0 votes
Company information:
Magic Jack
United States
magicjack.com

One of the major issue about this Magic Jack is the person you call will hear sharp beeps from time to time like you accidentally press a button on the phone. The Customer Care people never address that problem, told me to went through all kinds of updates and nothing works. Eventually they told me to change my phone set! Customer cares are not helpful at all. and each chat session would take about 1 hour, and that's the only way to contact them. I would never recommend people to buy this, and I agree on other reviews, this company is a scam!
Comments United States Online Scams
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Comments

34 days ago by Kathy Stallard [send email]
JUNK!!!JUNK!!!JUNK!!! My husband ordered this thing back in June while I was on vacation. When I got home he left me in charge of hooking it up. Well here we are october and have yet to use a house phone. I have hours into this. I kept telling him this is a SCAM!!! SCAM!!! SCAM!!! The reason why I thought this was a SCAM is because you could never get a hold of somebody person to person, it's always the live chat on the computer. And they are all programed, the responses are always the same, and every supposedly different person you get they have you do all different things. They told me to send the old one back and they would send me a new one, so I did that and they don't even have a real address it's a P.O. Box only criminals use P.O. Boxes. Here's another thing that got me thinking it is a SCAM when i asked if I could have a certain number she said OK. Well I thought what if that number is taken so I called the number I asked for and guess what HERE'S A SHOCKER it is. I tried to get my money back and had no luck. They did the same thing to us, charged us again for the next year without an OK. I want them to go down and go down hard. Just remember what goes around comes around. And I hope the steal bars is what they look through when they get caught. DON'T ORDER PEOPLE. IT BRINGS GRIEF INTO YOUR LIFE.

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