Complaint Rating:

Company information:
Fedex
United States
fedex.com

I paid for an overnight package of flowers sent to CA from HI on a Friday to be delivered Saturday afternoon. My tracking log indicated:

"Sep 27, 2008 8:57 AM

Held at FedEx location for recipient pickup

OAKLAND, CA

Package available for pickup at: 8455 PARDEE DR "

When my sister went to pick up the package, she was told that they will not release the box until Monday. This is because their inspector only works from Monday to Friday.

The real issue is, why is Fedex accepting customers money, misleading the customer to believe that the package will be delivered on the next day (paid Friday am to be delivered Saturday pm), if they don't plan to deliver it until Monday when the inspector comes to work. What if the inspector calls in sick or is on vacation during the week?

It's beyond me to know of such a huge company with not catching a simple operational errors but much worse are the pointing of fingers at other Fedex locations and not compromising with the customer who really is the only one that got screwed. Put up a sign or something at least at all locations stating, we will not deliver on Saturdays if that really is the case and stop taking the customers money.