Complaint Rating:

Company information:
Countrywide Home Loans
United States
havertys.com

I would like to know if the following occurred to any customers of countrywide home loans beside myself. I have (two) Mortgages with countrywide home loans and have then now for 2.5 years. I noticed that in July I did not receive a statement from countrywide for my first mortgage. I got the statement for the second mortgages as usual.

They said they will send one out to me soon. Ok, I waited nothing. Now August 2008 comes in and no first mortgage statement again. Yet for August I received the second as usual. I called Countrywide in August again and expressed to them my concern not receiving the statement for my first mortgage.

Here is what I was told...

We blocked your account because we sent a duplicate and it was returned to us. It was sent back to countrywide stating "WRONG ADDRESS" I said wow that is strange because that has never happened before. So I spoke to a Supervisor to see what can be done since this incident occurred twice already. (July and August 2008 Statements)

I explained to countrywide that I have a 2nd mortgage with them and to verify the address and they will see that everything is the same and I am still living in the home that was purchased.

To their surprise the second loan and first loan had EXACTLY THE SAME ADDRESS! They said why do not know why you are not getting your not getting your 1st mortgage statement. I told them I am going to file a compliant with the post office because tampering with someone mail is a federal offense and I told them that.

My local post office could not understand why this was happening and took the necessary steps to assist me. My calls continued to countrywide and still they were not able to give me any duplicate statements or tell me why my statements have not arrived. I continued pressing them and still nothing.

Now, to my surprise I get the statement that needs to be paid in October 1, 2008. IF ANYONE HAS ENCOUNTERED THIS SITUATION PLEASE MAKE COMMENTS. MAYBE WE HAVE A CLASS ACTION LAWSUIT.

Please, be aware that now October 1, 2008, there is the new housing bill that was signed by the president of the USA in order to assist struggling homeowners.