Complaint Rating:

Company information:
Sears
Macon, Georgia
United States
www.sears.com

On 6/24/08, I ordered a mattress set on line from Sears. It consisted of 2 box springs and a king mattress. Two box springs were required to fit the King mattress. When I placed my order, it said all three pieces were in stock, for zip code 31210. I received automated calls almost daily confirming my delivery for the morning of 7/5/08. I gave my bedroom mattress set to my kids, who live 100 miles away from me, on 7/4/08, to take home with them. This morning 7/5/08, the delivery truck showed up with my 2 box springs, but no mattress! They are now saying it will not be available until 7/25! What am I suppose to sleep on?

We were offered a $50 gift certificate, which we did not accept. It will not even pay for one night in a hotel or for the $74 dollar delivery charge! Sears service never fails to disappoint me. This is outrageous!!!