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ClearWire Complaints - Terrible customer service

Review all ClearWire complaints

ClearWire

Posted: 2008-08-27 by Steve [send email]
Terrible customer service
Complaint Rating:  0 % with 0 votes
Company information:
ClearWire
United States
www.clearwire.com

It won't work when it rains, on a 'clear' day the best I can get is 3 bars. Their wretched customer service and technical services depts tell me there are some 12 of their towers in my area... For 10 bucks a month more I can get cable or even AT&T, and I rue the day I walked into Best Buy and got hooked up with this worthless company. In fact, Best Buy, you aren't off the hook either. This is who you align yourselves with?

Two yr contract... 2 months to go and I'm out of here with Clearwire - like I'm going to pay them $200 to cancel?? -no, I will spend the rest of my days bitterly complaining about them, truly THE worst enterprise I've ever in my life been associated with.
Comments United States Internet Providers
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Comments

77 days ago by Linker [send email]
I just spent an hour of my life with what is supposed to be level 2 customer support.

I emailed all board members for whom I could find email addresses on the internet. My complaint centered around service outage for 4 days now, and no one seems to know how to correct the situation, or with whom I can contact to resolve the issues.

"It is my sincere hope that this will reach the desk of someone who gives a damn. Please distribute the following to all board members, customer support managers, and technical support managers.


You have a supervisor by the name of Seth ( refused to provide last name or company identification number ), who was rude, inconsiderate, un-cooperative, and evasive, in my attempt to have a simple question answered..

That question was.. My service is out for 4 days, I have called, and still no service, and I want to know what is being done to correct the service issues reported earlier. Seth refused not only to provide his full name, but refused to give me the name of any of his supervisors or management persons to whom
he reported. He said he was the highest level, and that I would not be able to speak, or communicate directly with anyone else.

I will be happy to answer any questions about this individual, his lack of professionalism, and his inability to create a "path to resolution" at ***.***.****

This is an unacceptable level of service, as it fails to properly diagnose and resolve service issues.

I think it is equally ridiculous that I can't quickly and easily find an email address of a responsibly party, to launch a complaint about the service I am receiving.

I told Seth at Clearwire that I would do anything within my capabilities to see his ass burn, and I will!

Upset in Ohio

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