Complaint Rating:

Company information:
Sears
Mission, British Columbia
Canada
Phone: 604-820-0604
www.sears.com

I bought a new fridge from Sears that had an immediate problem and called it in, i was told i would have to wait three weeks as there was a labor problem. The serviceman came in may and could do nothing to repair the loud knocking noise so i called back to service and asked to have it exchanged but that i was leaving on holiday the next day. After some very rude women told me it only had a three month warranty i asked to speak to someone else and spoke to a man from corporate customer service. He told me no problem he would exchange it when i got back. So on my return i called in and was told they would not exchange it and suggested i return it which i did. Now they tell me i will be charged twenty percent restocking fee plus fifty dollars delivery fee. I cant believe they would treat a good customer in such a harsh way. I am a seventy year old retire on a fixed income, i live in assisted housing and cant afford such a economic hit as i have to buy another fridge when i get my refund. I spent thirty years selling appliances for Woodward and get my head around being treated like this.