Complaint Rating:

On Jan 11 my phone froze up and would not work. It was 3 weeks old. I called AMP'D customer service. After being on hold for over an hour I finally got through. They told me that they would be sending me a new phone and I would receive it in 3 to 5 days. On Jan 19 the phone still had not arrived so I tried their on line chat. I was 96th in the queue and waited for an hour before I moved up to 85th. so I called and after waiting for 45 minutes on hold, I was told that the phone was on back order but would be sent out in two days and I would receive it in 3 to 5 days. On January 24 I called back and they said the phone had been shipped. Once again the phone never arrived. So I called again on February 3rd, I got a busy signal for over an hour. I tried the online chat but found I was 106 in the queue after an hour I was still 102. I continued to call as well and finally talked to a customer service rep. I was told that all the phones had just arrived and he had a letter from upper management to tell callers we would be receiving them on Monday the 5th. On Feb 7th I called back and I was told the phone was still on back order.

I have finally realized that their customer service is to tell you what ever they think you want to hear to get you off the phone. I was out and out lied to over and over again. I still do not have a phone and its been almost a month. I have spent more then 15 hours on the phone or waiting for their online chat. This has to be their corporate culture, and I hope it brings down thier company because they treat their customers with utter contempt.