Complaint Rating:

Company information:
iKitchen.com
Tucson, Arizona
United States
www.iKitchen.com

Well, I certainly wish I had come to this complaints site before I did any business with iKitchen.com They are truly terrible at what they are in business to do. I ordered a Singer sewing machine from them on 1/13 and was told to wait at least 15 business days before bothering customer service with an order status complaint, which I did. When I did receive a response, it was at least 4 days later (longer than the 72 hours they predict) and my complaint was completely unaddressable. They just sent out a generic email telling me to be patient and wait 15 business days... Here I am puling my hair out because I did business with this website that doesn't have any brains behind it! It is 2/11 and I still have not received my machine or ANY information about it. I am surprised that other people on this website received more information than I have. I can't get any kind of personal attention. I am almost ready to cancel my order and just go to walmart. I cannot express how frustrated I am with this experience. I will never do business with iKItchen again. I take that back, they would need to make some major changes for me to consider it, but it's very unlikely I will be doing business with them again.