Complaint Rating:

Company information:
iKitchen.com
New York, New York
United States
www.iKitchen.com

I placed an order for a Cuisinart Food Processor on January 6, 2008. The advertisement indicated that the product would ship within 2-3 days and that I would receive shipping confirmation within that time period. On January 9, 2008, I contacted customer service via e-mail and asked the status of my order. I was not contacted until January 20, 2008 when I received the following e-mail response:

"Dear Valued Customer, I am very concerned that you have not received your package yet. I followed up and there seems to be a distributor delay with your order. I will contact my distributor and try to get them to supply tracking information or at least to expedite your order. I will also email you a tracking number with 48 hours from the time it is generated. You also have the option to cancel if you cannot wait; which is perfectly understandable under the circumstances. Let me know your decision either way."

I replied asking for faster shipping as an expedited order as well as tracking information. I received an e-mail showing a FedEx tracking number with an anticipated delivery date of January 28, 2008. When the package never showed up that day, I contacted FedEx inquiring about the shipment. FedEx told me that only the package information was transmitted and the package itself was never dropped off. I e-mailed customer service again on January 28 asking for an explanation and I finally heard back from them February 5 indicating the package has shipped and would be arriving February 10. There is no telephone number listed for customer service and the delay for e-mail responses is unacceptable.