Complaint Rating:

Salesperson rude..kept leaving us once a prior customer returned to pick out additional items. 45 mins wasted waiting for her.

When we were unsure about the size of a large piece, the saleslady informed us that we should order it anyway because of the sale, and there would be no problem with return. Ha!

First we had to deal with the store manager... after 5 phone calls, it was decided that I would be allowed to return the furniture.

2 weeks it took up space in my home, despite them knowing that I was scheduled to have carpet laid on that room. The third week my husband and son had to rent a dolly to take the 3 heavy pieces out to my garage. A total of 3 weeks of inconvenience.

Now finally, delivery date was set...between 8am and 1pm on my day off, a beautiful day that I could have spent outdoors with my family.

At 2:45 pm, I received a phone call stating that the men still had 3 stops ahead of me. Nice of them to call, finally! The little voice saying "I'm sorry" meant nothing to me.

Thank goodness, I purchased on a 1 month billing with no interest charge, and did not pay them anything. If it is that difficult for them to pick up their own goods, can you just imagine how they would be with returning my money!?!