Complaint Rating:

Company information:
Chase Credit Card Services
United States

Wow..is all I can say about the terrible customer service provided by Chase Credit Card Services!!

I just returned from a trip to Asia. Before I had left, I called Chase let them know I would be using their card overseas.

I was gone for a total of three weeks. Midway through my trip, I was trying to check into a hotel in Taiwan (it was approx. 9:00 pm). When I gave them my card, they said it was declined. I called the Chase Customer Service number to get it resolved so I could check into the hotel.

When I called the customer service number, they answered the phone by saying "Thank you for calling Chase Customer Care, this is XXXX. We are in the process of upgrading our systems so we will not be able to access your account. Please call back after 2:00 pm EST".

I thought this was a recording and said "Um..hello?". The customer service rep. responded by repeating the pervious statement.

I told her that I needed to speak to someone immediately because I needed to figure out what was going on with my card so I could get checked into the hotel. She said there was nothing she could do and for me to call back after 2:00 pm EST. This would be have been 6 hours later!!!

I was so mad!! I told her I needed to speak to a supervisor. When the supervisor came on the phone, she repeated the exact same message.

So...I was stuck in a foreign country with no credit card and no way to get into my hotel. THANK GOD!!! I called my personal bank and was able to apply for a credit card through them over the phone to check into my hotel. Otherwise, I would have been screwed.

Thanks Chase!