Complaint Rating:

Company information:
T-Mobile
Orlando, Florida
United States
www.t-mobile.com

T-MOBILE: I have never in my life seen a company like this before! If a stranger walks into a T-MOBILE STORE they can charge and put anything they want on your cell phone bill! Their customer service say its impossible but it has happened to me, someone put four new phones on my bill! It has also changed my contract date or I would gladly discontinue this horrific service.

After having to go directly into their store because I could not get anywhere with their overly apologetic customer service dept. However once I was in the store I was told by them that if someone comes in to a corporate store with a phone of yours they most likely will be allowed to charge new phones on your bill! Yes! believe it... even if it's your account and don't sign for it!! I never gave anyone permission to charge on my account but they continue to charge me for the additional services every month that was placed on my account!

I also asked them to make changes to my service from 3k min to 1k min per month...IT ALSO NEVER GOT DONE! That was after waiting multiple times over the phone and finally going into the corporate and store waiting for over 2 hours to finally get a rep free in their store. Very understaffed! Their customer service people are always very nice and friendly on the phone! They have great phone manners but I think they are seriously instructed to get nothing done!

Also stay away, If you are like me and can be a little late at times, after 3 days late they are on you harassing you like a fly on poop! They will think nothing of cutting your service off in the interim, yes, if your just a little late, they will automatically freeze your service.

Most fair business practices give someone 30-90 days to pay a bill NOT THIS COMPANY!! At times your maybe your just late, (you may be sick, half dead in an accident)they don't care. This company they will just shut-off your service-Lock Stock and Barrel!! And they will pester you to no-end! I give my customers 60 days before I would even think of calling them!

This company has really forgotten who is THE CUSTOMER. They use to be a great company when they were Mobile One. It is also a very expensive service! I just heard today Kricket is $45.00 per month w/unlimited service. Not sure how it is but I doubt it can be much worse.

These cell phone companies can make you nuts! If it wasn't for the emergency aspect of having one, I am beginning to think we where much better off as a society without them!