Complaint Rating:

Company information:
BBG Communications
1658 Gailes Blvd. Ste B
San Diego, California
United States
Phone: 800-576-2118
www.bbgusa.com

On April 30, 2008, I made a phone call from from Schipol Airport to Amsterdam. I was charged $15.46 for the phone call. I called the company, BBG Communications, San Diego, CA 92101 to file a complaint about the call. They told me that I needed to have checked the rates first. I told them I don't know how that was possible, as there wasn't any information at, in or around the phone booth indicating that the phone call was going to be made through BBG and/or their rates. I also called my credit card co. to file a dispute, which is in process.

They told me, however, that by putting my card into the phone, I authorized BBG to handle the phone call. I said I had no idea, or information, that when I put my credit card into the phone for a normally $.25 phone call, 10 minutes away, that it was going to be made by a company in San Diego, Ca., 6000 miles away, for $15. I wasn't informed or given any choices to continue or discontinue the transaction.