Complaint Rating:

Company information:
Wisconsin
United States

Direct TV is AWFUL. I have never been a customer, and even I have had a bad dealing with them. I recently decided to have cable installed in my home, since coming up in Feb. 2009 everything will be digital, so I decided it was better just to get some sort of cable or satellite service now and not have to worry when that time comes. Well, I was comparing prices online since I can't afford too much ( I'm a 21 year old college student, living on my own in an apartment) And anyways, Direct TV seemed to have inexpensive services. So I decided to give them a call.

I spoke with a somewhat rude person, who first told me that I'd have to pay the first month of service upfront (okay, sounds reasonable). But then claimed they needed a 200 dollar installation fee !!! 200 dollars ?!?! Then said that I'd have to pay an extra 75 dollars because of the complex where I live. Okay, I've seen plenty of satellite dishes hanging off the sides of the buildings and people's decks.

I was like, NO, I am not paying 275 dollars for some installation fee. And I hung up.

I called Time Warner Cable who didn't charge me any sort of installation fee and the only money they asked for was the first month of service when they came to install. Which was absolutely FINE with me.

Direct TV SUCKS. I've heard horrible things about them since, from a few people who I've told my story to.