Complaint Rating:

Company information:
HHGregg
United States
hhgregg.com

I purchased a whirpool front load washer and dryer from HHGregg in January of 08. The washer was aweful from day 1. When it went into the spin cycle it sounded like it was going to shake itself across the house. I had whirlpool service people come out 4 times. One of those times, was due to the machine malfunctioning and my laundry room was covered in water. They fixed it and it happend again last night. I just happened to walk by and smell something burning. Both washer and dryer were running in about 1" of water on the floor. I unplugged everything. I have no idea what it is gong to do to my floor. I am trying to sell my house so right now I cannot show it until this gets fixed. MY whirpool warrently ran out. I bought an extra 5 year warranty from HHGregg and their repair/warranty number is only open on weekdays. I will never purchase a whirlpool product again. One of the repair people told me that the washer I purchased was a DUD and they had more calls on it than any other washer. I offered to pay the difference to upgrade but neight HHGregg nor Whirpool would do it. I was told the Whirpool "never took a product back" that it would make their product quality look bad.