Complaint Rating:

Company information:
HHGregg
United States
hhgregg.com

On Sunday Dec 29th 2008 I went to hhgreg to purchase a range. The sale was made and I set up the delivery for this coming Friday. I put my old range on Craig's List and sold it in one day. Great now I had only to wait a few day for my new range. Wrong! When I called the store to see if I could get it delivered a few days early I was told it was not going to be delivered on Friday or another day within the next two weeks, because it was not in stock. I asked why I was told it was in stock, no one had an answer.

I first talked to a man who seemed very helpful, he said he would talk to the store manager and have him call me back. After three hours I decided to call again and this time I spoke to a lady who told me I had to talk to the salesman who had sold me the range and he would be able to see what could be done. She said he was busy but would call me back. She claimed she would tell him what my problem was and she was sure he could help me somehow.

After an hour I called back and this time I was told my salesman was busy with customers and that was why he had not called me back. I explained I was a customer and needed a stove to cook on, would not have sold mine if I knew I had to wait a few weeks for a new one! She told me he would call me. After another thirty or forty minutes I called back and found out the salesman had no idea about what was going on... after four people told me they were handling it! He hen told me he would get back to me and see what could be done. He did call back and tell me I could have the floor model...great I needed a stove but the floor model not my idea of a new stove. Maybe they would make some kind of compensation? Oh no they could not do that! this floor model or you wait. What customer service!

I spend an entire day on the phone talking to people who did nothing for me andas far as I am concerned the right foot doesn't know what the left foot is doing in that store..as far as a store manager I doubt one exist!