Complaint Rating:

Company information:
HSBC Auto Finance
United States
hsbcusa-autoloans.com

Hsbc should be ashamed of themselves but we all know that they are not. Everytime I call I get the automated system that goes around and around and never gives you a live person. Then when they call you it is someone who does not clearly speak English. I do not know the names of the people I spoke with because I barely understood what they were saying. This is every month. I mailed payments and they opened and sent them all to the bank at once when they were dated and then they could not understand why I was upset then they took 6 weeks to return the fees to me. I had to change banks because of the way they do business.