Complaint Rating:

Company information:
Fedex
United States
fedex.com

I had a delivery which the fed ex delivery person has let a neighbor receive and sign off. That neighbor gave me the package opened already, saying that he thought it was his package. I called fed ex and all they said is they apologize for the inconvenience. I told costumer service that in the future, re route the package instead of letting a neighbor receive it, she said they cannot because they need my permission. Isn't that STUPID?!!! The package was left with a neighbor without my permission!! They should learn from UPS, they always leave notes when they don't find the costumer and leave contact numbers to be able to schedule delivery or pick up. At least that is my experience with them.