Complaint Rating:

Company information:
Mc Donalds
77 Bank Street
Ottawa, Ontario
Canada

April 13, 2008. at about 03:15pm, i got served by a Boy (name: Jonathan). After waiting for a while. he asked me what I'm waiting for? I told him i am waiting for my food, and nothing happened. Then after serving 3-4 customers, the woman before me got her food (actually there was no order already, people behind us already got their food). Then i thought it should be my turn, but the coming order was for another customer. Then i asked him where is mine? he said i made it but i don't know why you didn't get it. then he continues his work. Ok i wait, again three or more people got their food, they were all behind us. I asked again for my order, he seemed angry and said "there is a big fucking line over there *#*#bla bla bla...". I was really pissed off and said i want to file a complaint, he said go find our manager.and just leave me alone. in another 5 minutes i got a chance to talk to the woman manager. I guess she heard my words about complaint and she was not happy either. She told me that they lost my bill and asked me what is my order. I repeated, and she just started to prepare it, i said i want to file a complaint, she showed me the pack and asked me ' is this your order?' I said 'yes but it's too late'. Then she said apologize for the inconvenience. and did not listen to me anymore. Her attitude was just like i was the person who made the mistake. The whole period took 25 minutes which make me missed my friend who was catching the bus back to Toronto. The food was tend for him.

I would like to hear serious apologize from the employee and the woman manager.