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A & E Factory Service Complaints - Terribel Customer Service

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A & E Factory Service
Posted: 2009-01-27 by   mmcclung
Terribel Customer Service
Complaint Rating: 0 % with 0 votes
Company information:
A & E Factory Service
Massachusetts
United States

Service techs are great, but the policies and customer relations are ABYSMAL. If I had any choice, I would find a way to hire the rep, but I would never use this company unless I absolutely had to. Of course, I have no choice, because this is the only coverage for my POS Kenmore HE5 W/D.

They refused to send a helper to repair a stacked washer/dryer installation which required moving things to access the service panel. I had to to all the moving, and now my bad back is re-aggravated. Ant lawyers out there know if I have a case against A & E Factory Service? Want to take it on contingency?

Recommendation: do not buy anything from Sears, do not buy anything from Kenmore, and avoid A & E Factory Service if at all possible.
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