Complaint Rating:

TERREL MISON GAVE ME THE WORST EXPERIENCE A CUSTOMER COULD EVER HAVE WITH HER STYLIST. I had an appointment with Terrel for a full head sew-in weave. He had serviced me once before and despite the extremely hot and uncomfortable backroom of an African brainding shop he worked out of - I was satisfied with the results so decided to stick it out once again. I told Terrel upon my arrival that I had to e-mail my final exam to my professor by 5PM. He assured me at 9am I would be done well before that. At 4:30 - he refused to let me leave for 15 minutes to send the e-mail because he was tired and hungry... Quite the diva. I had to call my friend who luckily was able to help me out.

Terrel finally finished sewing and we both were extremely hot, exhausted, and hungry. I offered to come back in the morning for him to cut and style my hair because it had been a long day for the both of us. He agreed and told me he would be in at 11AM. I paid Terrel in full including a portion of the tip because I didn't want him to think I was not going to not show up or that I did not appreciate his time..

He was not there the next morning and did not respond to my phone calls or texts. I did catch up with him the following day while he was servicing another client. He was extremely dismissive and told me he would call me in the week..

The following day I called and asked Terrel if he cut my hair and fix a flipped track before I left that Thursday for work out of town. On a Monday you would think that a stylist you paid $350 could see an opening in his schedule to complete 20 minutes of work that had already been paid for. Terrel told me he was busy all week and that he couldn't finish my hair until the following Monday. After expressing my dissatisfaction with his response and business ethics I was told a few things about his emotional state, that he had no more time to give me, and that the money I spent covered the time he spent on my hair. I was then hung up on.

I made futher attempts to contact Terrel and even spoke to the shop owner who told me Terrel sits around all day and had more than enough time to fix/finish my hair. She apologized repeatedly and let me know there was nothing she could do because everyone works for themselves in her shop. They called Terrel on his phone and asked him to come finish my hair. He refused, called me names, and told me he was going to call the police on me. I said please do.. because I knew I was not wrong and being treated unfairly. He hung up on me again. At that point I had to sit and let the African ladies in the shop fix his sewing job which costed me an additional $20. The next day I had to go to another salon to have my hair cut professionally which costed me an additional $80. After buying hair, paying Terrel, paying the hair-braiders, and the cutter I had spent over $700 - and that doesn't factor in the cost of being taken advantage of and mistreated as a young women (this price is higher than any money I could possibly spend on a hairdo).

I wondered why Terrel was working in the back of an African braiding shop and still living at home with his parents after claiming to have worked in so many reputable salons. After this experience I am convinced that his customer service, problem-solving skills, and inability to separate business from friendship has hindered him and his career in many ways. I do have much sympathy for Terrel because it is apparent that he is extremely unhappy but these feeling should not interfere with your service or customer satisfaction - especially when charging premium prices.