Terminix
reviews and complaints

I have been using Terminix for about 3 years for rodent problems.
You would think that after 3 years my problem would have lessen a little.
It has not...as a matter of fact, it's gotten worst. These people clam that they are experts in pest control. can find your pest problem and fix it completely. Not so... they will charge you an outrageous amount of money but never complete the promised services that they vow to back with a guarantee no less. I even had a guy say that he could smell mouse urine in my house and at the time, this impressed me . Well, that was BS. If you can smell mouse urine, then you should be able to find out where the mice are coming in. The mice infestation is still there and the only statement they can make is, "We don't know why this is happening" They claim they have been in business about 80 year s- well, you certainly haven't learned much about pest control and proper customer service...go back to school, Terminix.

My husband and I were informed we had a bedbug issue and two companies come out to inspect. Terminex was one and they insisted they could beat the price of the competitor as well as eliminate the problem along with offering a guarantee. The initial treatment lasted less than an hour and the tech said ours was a minor issue. They followed up with a few more treatments and said the problem was eliminated. We threw out all the bedding and bought brand new furniture once we got the all clear. A month later the tech came out and said the bugs were back and had spread to 3 other rooms citing it originated from the one bedroom mattress which is was previously contained to. This was impossible because everything in that room was brand new, wrapped in plastic, and in bed bug covers. I've called 3 times to speak with a supervisor to be told each time a supervisor will call back in 24-48 hours. It's been over three weeks and still no resolution. Terminex charged me over $2000 and is still giving me the run around. I'm about ready to consult a lawyer and my loca State Attorney Generals office. I'm sick of them

a sales rep came out to examine our home on this day and gave an estiamte for bedbugs based off 4br and 2 living areas.appt was scheduled to techs cameout the following next wednesday.treated 3bedrooms and stated would be back the next day to treat 4h bedroom as well as bring bedcover, 2new techs came out the nextday to trat outside for regular pest, didnt know anything about bedbug followup, they contacted there supervisor, i emailed2x as well as contacted customer service.appt rescheduled same reg pest techs cameback out with bedcover, , still no followup treatment for bedbugs, no phone call, no response from corp website.received an invoice in the mail for thee original estimate and still to this date no response from supervisor or finished bedbug treatment of our home

We have had the absolute worst experience with Terminix. We hired the company in June when we bought our new house in New Jersey to do an attic clean out and wildlife exclusion. Erik Groat seemed reasonable and was sure the team could do the job we needed. The team from Roselle Park came on June 20 and thought they were laying insulation - we should have told them to leave then - but they went into the attic without any protective equipment and removed raccoon feces and contaminated insulation with basic garbage bags. The tracked the feces through our house and left it all through our master bedroom. They left telling us the job was done and expected us to clean up. When we went into the attic they had removed less than 50% of the insulation. Terminix (Henry Font and Matt Romano) assured us they were shocked by what had happened then proceeded to send one of the same employees to spray disinfectant even though the attic was still not cleaned out. After 3 more visits from Terminix we remain with insulation and feces in our eaves, and they also threw insulation out the window into the yard. Each time we complained and documented with photos. We have had to hire another company to clean up after them (Wildlife Masters if you need a recommendation) who told us that raccoon feces are a biohazard and Terminix should have set up a decontamination chamber at the base of the attic stairs to protect themselves and us from disease. We finally went through the Better Business Bureau to formally register our complaints and negotiated to have our bill reduced - We also cancelled the wildlife exclusion as they never did this. We go round and round in circles with executive services and the regional office asking them to please send us the new bill and remove the old ones so we can get his nightmare behind us. They assure us every time that they will and everyone is always outraged at the other department for not taking care of all this - but lo and behold they just sent us to collections and tacked $1500 onto the bill. They are still sending us bills for the exclusion that was cancelled in July! At this point we are going through the NJ Department of Consumer Affairs and contacting lawyers. Buyer beware. This has been a disaster from beginning to end and everyone in Terminix tells us it's someone else's job to fix it yet nothing ever gets done.

I am writing this at 2:48 am because I was awakened by termites crawling all over my body in my sleep.
This all started when I called Terminix now (about three weeks ago) to let them know I had a serious termite issue in my bedroom, that had been treated by them multiple times before. I told them that I knew for a fact that it was termites that I had in my room and that it needed to be treated immediately as they were crawling all over my bed in the night time and it was preventing me from being able to sleep. They said not a problem and that the local branch would contact me within two days because they had escalated the issue.

A week later I had not heard back from anyone at Terminix. I called back and the same thing occurred. I also did not hear back from a local representative.

Last week I called Terminix once again, this time very upset to not have heard back from anyone in over 2.5 weeks from my initial "emergency" call. They apologized immediately and stated they would get someone from the local branch for me immediately - guess what? They were not able to get through. The local "manager" a female called me two days later to let me know that I could not be penciled into the schedule for a mere inspection until 1 week later and then that they would schedule a termite treatment following- with no set commitment on availability.

Now let me explain my situation - I have a very serious termite problem - by now, I know exactly what they look like, how their bodies are segmented, what time a year they come out, that they tend to hang out in very large groups on my bed, and that it gets very bad very fast. Unfortunately this "manager" did not believe that these winged creatures with straight abdomen (winged swarmers) were termites and thought that the bright solution was to send over the regular pest control which did nothing for me, but allow more time to go by and more termites to accumulate.

The manager was extremely rude, with no tact for upset customers, did not allow for a positive scheduling experience and did not help - the only reason why I am writing this email right now is because this manager did not resolve a pertinent, emergency issue, she let it get worse.

The worst part is that when the pest control guy came over, he said there was no female manager at their branch, only male. And that I was probably speaking to the assistant.

I don't know what to do anymore, I am completely devastated with the fact that I can't sleep and unfortunately it's due to the horrible service of Terminix.

Terminix suppose to be a reliable company but they lied, stole, and pressure personal info and the info they got out of me they took money out my account without permission where by I didn't owe them anything else and they say I still owe them the only way I find out is that I was inform by the bank that they had already took it and besides that a worker from their company tore a big hole in my ceiling I had called them over and over again for about a month I feel that if I was white they wouldn't have took money out my account and would have fixed my ceiling as soon as it was reported and I think the world need to know how myself and other maybe been taking advantage of that haven't spoke up yet I called cooperate office to talk to them the man I spoke with had a attitude and said he had seen where I being calling already complaining he was so rude I hang up on him so that's why I'm calling you guys to see if I can get some actionanswers you can call me at [protected]

No matter what, go elsewhere. The management could not care less about the quality of service at this location. We contracted Terminix to complete a crawlspace encapsulation at our home on 3/29. They began the work on 4/13, which included just pulling out the old insulation, and have not been back since, its 5/26. They left 1800 square feet of insulation sitting in my backyard since 4/13. They have repeatedly told me that they are coming out the next day to pick it up, yet here it still sits. I have been leaving messages at every level of management for weeks that the city is ticketing me for the insulation and Terminix has done absolutely nothing but make promises. They consistently pass the buck and make excuses on those rare occasions when I can actually get in contact with someone. And then they have the audacity to treat me as if something is wrong with me because I am upset about the situation. I have kids and pets who I have to be concerned about getting into this insulation, and neighbors who are extremely upset about having to look at it. I have literally spent hours on the phone on hold trying to resolve this situation. It seems as if absolutely no one at Terminix cares about anything but taking your money. They may be fine for basic bug services but for anything else, please save yourself a terrible experience.

**Update**
Its now 6/23/16 and the work that I contracted Terminix to do in March still has not been completed. They finally removed all of the insulation from my back yard and came out once to do more of the work but its still far from done. There has been no pop up issues, my home hasn't needed any extra work, Terminix just has not given a damn about coming to my home to complete the work. Corporate still hasn't done anything despite numerous complaints on my part. The local Terminix manager won't return my calls. Yet, Terminix still doesn't have a problem getting those bills out on time or cashing my checks. As I have been talking to others in the community who have dealt with Terminix everyone says run away. Their customer service is horrible. There is no real way to escalate real problems, the folks on the 800 number just "leave messages" with the regional managers who have never once contacted me or done anything to correct the problem. And they have made no effort to pay the fine for the ticket that I received from the city for the 1, 800 square ft of insulation that they left balled up in my back yard, worse yet, they never even apologized. I really mean it when I say that they truly do not care.

Second update 6/25/16. So after I posted my update, Terminix Social Media team contacted me supposedly in order to help me resolve my case. You know what their solution was? Nothing. Yep, the same old run around, the "we will be sure to forward your issue to the manager at your local Terminix". This man will not answer his phone, return my message left directly to him, respond to complaints lodged through the 1800 terminix customer service line, nor other messages sent through the completely useless "escalation" specialists. Its like they did not even read my review and just fell back the canned reply that is supposed to give me hope. What part of its been since April do you not understand. I have tried this all before. NO ONE CARES AT TERMINIX.

If I could give negative stars I would.  This is the worst company I've ever dealt with.  Every step of the way and with every employee I've dealt with in the company, from the technicians to the "customer service" on the phone have failed to do their job.  I first hired terminix four and half years ago and was never alerted to the fact that I had termite activity in my home.  It wasn't until I went to sell my home that the termite activity was discovered.  So you could imagine my surprise when I was alerted to this. After having terminix inspect and bid the mitigation service for my home, I called into the 1800# to schedule my service.  I had to call several times to set up the appointment because every time I called I would be placed on hold and no one would ever return to the line to answer. Finally, I scheduled a time that worked for my schedule and the scheduled timing for the contract on the sale of my home, only later to find out that the service never got scheduled.  So I then had to work with the technicians schedule and take time off of work, lose money, and push back my contract deadline ( again costing me more of my time and money). When the technician scheduled the time, they asked that I set aside time  window from 10a -4p! The technicians left my home a mess with epoxy left all over my floors and front lawn.  They also left a half empty epoxy tube in my front lawn.  I paid the technician in cash and the payment was never credited to my account.  I am still trying to resolve the missing payment issue, and as you can imagine this is no easy task.  I've called several times and I get transfer and put on hold for over 30 min.  The issue was escalated to a manager twice and I was supposed to receive a call back within 24-48 hours and no big surprise here, I still haven't received a phone call back.  So I continue to call, get the run around and never receive a solution or call back.  All I can seem to get from terminix is excuses, poor customer service, wasting of my time and money and a big headache! Save your time and money and use another service!

No matter what, go elsewhere. The management could not care less about the quality of service at this location. We contracted Terminix to complete a crawlspace encapsulation at our home. They began the work on 4/13, which included just pulling out the old insulation, and have not been back since, its 5/26. They left 1800 square feet of insulation sitting in my backyard since 4/13. They have repeatedly told me that they are coming out the next day to pick it up, yet here it still sits. I have been leaving messages at every level of management for weeks that the city is ticketing me for the insulation and Terminix has done absolutely nothing but make promises. They consistently pass the buck and make excuses on those rare occasions when I can actually get in contact with someone. And then they have the audacity to treat me as if something is wrong with me because I am upset about the situation. I have kids and pets who I have to be concerned about getting into this insulation, and neighbors who are extremely upset about having to look at it. I have literally spent hours on the phone on hold trying to resolve this situation. It seems as if absolutely no one at Terminix cares about anything but taking your money. They may be fine for basic bug services but for anything else, please save yourself a terrible experience.

I had the contract with Terminix Laguna Hills. We signed it for 5 years and the company pledged to provide inspection in our house every 6 months. Suddenly, they have changed the conditions of the contract and said that they wouldn’t inspect it every 6 months and we should inform them, when we would have any problems. I called and complained about termites, but no one showed to provide the services. But they receive money for their so-called services.

Terminix purchased the pest control service that I had been very happy with. I allowed them to do the first treatment but the results were so poor that I would not let them treat again. I was told the product they use kills spiders but does not continue to kill new spiders. My previous company had a superior product. Two days after the treatment my patio and roses were overrun with spider mites. I canceled the service explaining the issue yet they still billed me for an ineffective service. They guarantee a refund if you are not satisfied. So why the bill? I called to dispute it a second time but still they say I have to pay. I think that makes them dishonest about the Guarantee which is the only reason I let them treat in the first place. Another company that is too big to care!

For background, I signed up Terminix service on 08/29 through James (Contact#[protected]). He came to our community and signed-up around 15 people. I happen to be there at my neighbor and signed almost at sunset time. He was in hurry and signed in rush giving the conception that its $80 per year (whereas HomeTeam is $240), so it was no brainer for me to make that call.

The first few concerns I had with Terminix was that I received multiple statements with my first and last name screwed up differently on different statements. And sometimes even the street address is different; I guess postman somehow delivering looking at my name. I sent email on 09/16 for which I don’t have response until today.

I paid my first bill for $80 presuming yearly payment. Lately, when I got my second bill for $80 I spoke to my neighbors. At least few of them cancelled and got the bill waived. One of my friends who lives on same street was with same conception and paid only $20 and disconnected the service.

So far, I spoke to Terminix (incoming) around 20-25 times and every time I mentioned my concerns, but I find the customer service hard to understand both ways. And worst thing is that I get call but no one responds and sometimes it’s hard to understand their English. However, there was one time I spoke to lady where I clear explained for half hour or so and I mentioned about the weird statements I get and the call drop-offs. And she took it up carefully and mentioned that second bill for $80 will be waived, however for first bill she can’t give refund unless she gets approval. I was supposed to get call back which I didn’t until date from that person.

The last I made is on 04/28, that’s when I see notice from collection which took me on surprise despite several calls with Terminix. Today, I spoke to Cimir, Trevor and Linda. None of them were service managers and weren’t in favor. The worst part is that the notes didn’t capture the information I spoke to the lady last time where the fee is waived. However, they said John Henkil (service manager) declined, not sure where he came from as I doubt he heard me and my concerns. Having said that, at the end of the call I clearly got consent from Linda that I can go ahead to seek attorney and post the facts on social websites.

In the end, I ignored the credit of $40 (whereas my neighbor paid only $20). And now, if I am still being insisted to pay another $80, I am not ready for it. I would rather seek my other channels despite all pain I had with Terminix. If you are looking at only my opinion, then please feel free to look into details of customers withdrawn from Terminix.

Called the customer line on 3/9 and representative said theres availability next dat 3/10 between 1-3pm. Free estimate. I went ahead and got the appt. March 10 I took the PM off to wait for their call. 3:05pm no one called so I called customer service. Put on hold and got hung up. Called again and they left msg for the technician. 4:15pm no call. I called customer service again. They did the same thing. It's 4:44pm I highly doubt I will get a call. Terrible service. Terminix should go out of business!

My wife and I just bought a house in Huntsville, AL.
This is not our first house - so I've been down this path before, but not with these results.

Prior to putting an offer on the table on the house we were interested in, I researched to find out what termite company had a bond on the house. I spoke to their local representative, who told me that the contract was transferable, with no cost to transfer. We'd only have to pay the yearly fee (less than $200) for their protection service, which included treatment of the house to prevent termites, and full repairs should those treatments still yield termites. I was told to contact them if/when we bought the house to get that policy transferred.

After making an offer and having it accepted, we are now happy residents of that home. As suggested, I contacted the company (that is a national pest control company) and one of their agents came out to complete the paper work.

Upon arrival, he took out a stack of papers and told me that the policy is transferable, but...
He said that the previous owners of the house had the house bonded with another company, and that bond had been taken over by his company, when his company (Company B) bought out Company A.
He informed me that we needed a new bond (certainly not a transfer) and the cost of that would be well over $1000.00 (a thousand dollars). I was furious, to say the least. He talked about all kinds of ways to pay for it in installments, that the yearly rate would stay the same, but a new bond was needed.

He gave me a lengthy explanation that he understood upset me, tried explaining that this only happened because the previous owners had a contract with another company, blah, blah, blah...

At first I said I understood (I didn't sign ANYTHING) - and he proceeded to go to his car and get a device to measure the dimensions of the house, and he'd be back.

It was a cold day in Huntsville, that day, (in the high 20's) and as he started taking the measurements, I got to thinking more about this, and the hotter I got... I let him freeze while he took all the measurements, and when he came back to the door to come in to sign the contract, I read him the riot act.

I explained that after careful consideration, I don't do business with companies that lie to me, and that his company lied to me. I expected to have the contract transferred as explained to me, and that his 'discounted' offer wasn't good to me. I said that if he wanted me as a 'valued customer' he'd have to earn it by honoring what he told me, a cost free transfer of the policy.

Service sucked. Came to my house to spray for bedbugs but never finished the service. Every time they came they couldn't use the proper equipment because it was either broken or being used by another employee. As a result the bugs kept coming back and in even greater numbers. $700-$800 later I still have the bedbug problem but don't have the $ anymore. Stay away from these people. They just want your money.

My wife and I recently hired Terminix to get rid of the spiders in our house. The guy came out and spread stuff around the outside to get rid of ants. This worked great! Not an ant in site. He then came inside and spot sprayed only the spiders that he saw. Which was nothing compared to what we actually have. Our basement is unfinished and has stuff throughout. He said he can't move anything which is understandable but that is where the spiders hide. He came back 3 times on his regularly scheduled times and sprayed the outside because nobody was home. This did not help with the spiders in the basement. Then we noticed mouse droppings in our kitchen (we are very clean people), My wife called right away. We had to wait 4 days for an appointment and were told he would be there between 8am and noon. The guy showed up at 10amish with a second guy. The original guy inspected for mice while the second guy started measuring our house and attic. Then the second guy starts his sales pitch on how Terminix now sells insulation for the attic and how they can encapsulate our crawlspace... my wife stopped him and said we are not interested in anything other than getting rid of the mice. He continued going on and on and on wasting more time while my wife is trying to watch our 4yr old and 1yr old. The regular service guy is very nice even though I feel the service could be better but the fact that Terminix sends a second guy around to give unsolicited quotes about services unrelated to Pest control is ridiculous.

I cancelled their services because I was going out of town, and no one would be able to let them in to do the work. Well...they came anyway, and charged me $200. I called and discontinued services forever. Then they called earlier today (2 months later) to verify an appointment. They would have done it all again if I hadn't caught them at their scam. lousy, heartless people. I am on dialysis and I can hardly afford my medicine. $200 wiped me out that month. I was using half doses by the middle of the month. Thanks Terminix, I hope you needed that money more than me.

I called Terminix to inquire about their services. They offered me the Ultimate Protection Plan.

The plan states, "Thank you and congratulations. Your home will soon be protected by the strongest pest and termite guarantees in the business. We bring 80 years of Terminix experience to show you what Ultimate Protection really means.

Your upcoming services

Your first Terminix service will include your annual termite inspection as well as a complete pest treatment to both the interior and exterior of your home. Our professional treatments eliminate existing pests and establish a perimeter to help keep them out. The pest services that follow will focus on maintaining the outer perimeter to proactively keep pests from entering your home in the first place. Your pest control service and annual termite inspection are scheduled for:

Date of visit: 00/00/0000
Service to be performed at:

Because parts of this visit are inside the home you will need to have someone present. If this time is not convenient, please call 1.800.TERMINIX or visit Terminix.com and log into Manage My Account where you can reschedule appointments as well as view service or payment history and pay bills online.

Your Terminix Ultimate Protection Package includes:

• One low monthly bill and one Terminix technician
• Regularly scheduled services that get to pests before they get to you
• An annual inspection to certify your home termite free
• The most advanced and effective treatment technologies available
• The Terminix Ultimate Protection Guarantees for pests and termites
• Around-the-clock access to customer service

All of us on your Terminix team look forward to protecting your home and family for years to come.

Sincerely,
LATISHA BODDIE
Your Terminix Sales Professional

Notice the line "The Terminix Ultimate Protection Guarantees for pests and termites". So I am assuming that I am signing up for pest and termite treatment. They come and do the pest treatment. He tells me the termite guy will call me. The termite guy calls and said that he will be out to give me an estimate. I am like, whoa, I already signed up, paid the fee, and the contract says I am covered for pest and termites. I told him I do not want another estimate. So I called the customer service. They said that if I already have termites, that termite protection does not apply and I have to pay another monthly fee for termite protection.

Does anyone see that statement in the contract above? No. So I screamed and demanded that they either refund my money and I will get service else ware, or provide the termite treatment that is stated in the contract. Waiting to hear from the manager. I will forward it to the Attorney General's office with a copy of my contract if they don't pony up.

I cannot fathom how this company can violate its own contracts, keep vague and incomplete records, conduct themselves rudely to paying loyal customers, have outdated billing services, insult and yell at customers and provide treatment services THAT ARE COMPLETELY INEFFECTIVE and continue to stay in business. I was called unstable by James Haugh over the phone for asking why my claim was denied when my husband and I found LIVE termites in our walls. I ended up paying over a thousand dollars for services that the head manager said was originally conducted incorrectly by the man who did the initial treatment by not drilling holes deep enough into our slab. BUYER BEWARE! Tom Stepp Will tell you that you are irresponsible if you ask why your claim was denied and accuse you of trying to dig in the pockets of a big business. The are also sexist because when I, a woman, asked about the claim they told me I would be given no money towards my termite destroyed room. Then when speaking to my husband who has contractor friends and family suddenly they were willing to offer a small sum towards my claim. My name is on the account and I am the home owner and paid for all the services, but they told my husband he was easier to talk to because he didn't ask so many questions. The owner Jim Haugh told me I should sue him when I asked him why they were treating me in such an unprofessional manner when all I wanted was a reasonable explanation as to why my claim was denied. When they sent me a check for the damages, it requires me to release the payor of all responsibility to my claim at my address. I refuse to sign this because once we begin work we may find more damage caused by live termites that should have been dead. I have photographs of live termites and it says in our contract that if live termites are found and it wasn't marked on the original inspection map that there was previous damage that Terminix is responsible for damages. They do not abide by their own contract but you are expected to agree to it and pay an excessive price for a shoddy, unreliable service. DO NOT USE THIS COMPANY THEY WILL SCREW YOU, TREAT YOU BAD, AND THEIR "SERVICE" is anything but. Oh, most importantly YOU WILL STILL HAVE TERMITES.