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Telus Mobility Complaints - Billing errors!

Review all Telus Mobility complaints

Telus Mobility
Posted: 2007-10-06 by Mabel Chan [send email]
Billing errors!
Complaint Rating: 100 % with 3 votes
I am really upset that Telus Mobility says their computers don't make mistakes and I have again been billed for data services that I never used. Hours of chat line usage that is someplace I have never gone, in the middle of the night when I know my phone is off.

Anyone else have this problem with Telus... Beware people!
Comments Canada Telecommunications
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Comments

300 days ago by Melanie [send email]
I am having the EXACT same problems.

In the past week I have been charged $32.05 for services I have not used such as downloading games, ringtones, browsing the web and instant messaging. Last month I called Telus and told them of the problem I am having and the first two people I spoke to told me that this COULD NOT happen. They also said that the only way someone could get billed is if the transactions were made from their handset. They were basically inferring us liars.

I received a new cell phone the other day in hopes to stop the problems, but it is still happening. I concluded long ago that I believe there is a problem at Telus' end because I have been charged while my phone was off. I have been told to e-mail e.care and to address my e-mail to "The Office of the President" so I do so every time a billing error incurs. I'm sure Telus is getting sick of the constant e-mails and phone calls, but it will not stop until the problems stop.
288 days ago by Kevin Brown [send email]
Same problem.My wife has accessed the internet on her phone "once" in six months and they have been charging us on average,$90-$100 per month in data charges. It is not a series of accidental connections through the handling of the phone (it is a 2 step process to connect) so we are completely baffled. To prospective Telus Mobility users- beware.
213 days ago by Andre Fontaine [send email]
Yes Telus Sucks! In the past 16 months I have had to manually reset my IP address 1-3 times per day, yes per day. They have done sooo many different things and each time it's "ok, there should be no more problems" but sure enough 2 days later the cycle starts anew. I lost the equivalent of 6 weeks service between August 06-January 07 with the promise of 3 free months from their Loyalty and Retention department but that has never materialized. Just today their automated billing system entered the wrong expiry date on my credit card information for direct debit on my business cell phone. My bank, Vancity (they are such a great financial institution) called me to let me know (Telus did not belive that Vancity would call me to report the refused transaction attempt) the reason for the decline transaction and when I called billing to rectify the situation they accused me of changing credit card information without notifying them and then went on to accuse me of not paying my credit card bills. For the record, I have never carried a balance in my life!. End result, I contacted Shaw and am moving all my business to them effective immediately. We have choices, limited as they may be but we do have a choice. Thanks for letting me rant.

have a nice day
198 days ago by Sabrina [send email]
The problem is that if the device is browsing due to a glich, Telus has no way of knowing that you're not actually using the data. I had the same thing happen to me when I had a regular non-data device with Rogers.

You can call Telus had have the browsing disabled, that's what I have done and I don't have any worries about additional data costs!
193 days ago by Les Lendvai [send email]
I changed my plan last year, I had to phone them three months in a row before finally get corrected.

My add on my plan is the Telus to Telus nation wide allow me to receive or place a call to any Telus client free of charge.
They software somehow wont recognize the Telus numbers, added all the long distance calls and I got charged. When I phone them, they treat me like I'm stupid. Happened again last months, I had to print out all 9 pages of billing and go through all the calls, cross referenced with the incoming calls from the other three Telus phone I have. It is sickening to spend hours on something what is not my fault just to make my point to prove they wrong. I had to fax the whole thing to them for review.

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